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STORE POLICIES
ORDER DESK: If you want to talk to a real person & give CC info over the phone we offer a toll-free number. The number is Only for Orders- all other issues are handled via email. We may be helping other customers, so please leave name & phone number on message machine. We will call you back shortly.
Phone ORders TOLL-FREE
1-800-277-6142
10am-5pm PST Mon-Fri
that's California time Goddess Gals
Phone Orders: 1-800-277-6142 Monday-Friday 10am-5pm PST. One of the delights of phone orders is getting to know our customers. Many gals who don't know how to navigate a computer feel more comfortable placing their orders over the phone. We offer special service for devoted goddess gals to keep their address and card on file so they can email or phone in an order anytime. We never share personal information with anyone.
SHOPPING INFO, SHIPPING, RETURNS-EXCHANGES-STORE CREDIT - HANDLED BY EMAIL
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CLICK HERE MEGA-MOROCCAN: CUSTOM DYE SPECIAL ORDER INFORMATION
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PAYMENT INFORMATION
Payment Types Accepted: Secure Shopping with Visa, Mastercard, AMX, Discover or your PayPal account. Paypal offers the use of your personal Visa, Mastercard, Amx or Discover card - you do not have to have a PayPal account to place an order with SUNHEART.
PayPal is a SECURE site - feel comfortable about shopping with SUNHEART CLOTHING Gals!
PLEASE EMAIL KRISTENA if you wish to use; Money Order, Cashier's Check. You may also pay from your Personal Checking account electronically through PayPal, called an"e-check," but be aware that e-checks take approx. four business days to clear and we order or ship after the funds have cleared. Payment is required within one week when mailing a money order or cashier's check.
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FREE DOMESTIC SHIPPING
FREE SHIP SPECIAL & DELIVERY INFORMATION
FREE SHIPPING: SUNHEART OFFERS PROMOTIONS OF FREE SHIP (less Insurance & handling fee) USA ONLY-for purchases over a certain amount. Click here to SEE FRONT PAGE FOR DOLLAR AMOUNT. Free Ship is for in-stock items only. An invoice may have a few in-stock items, but may also have an item/s or color that has to be special ordered. In that case, the in-stock item purchase amount needs to meet the Free Ship amount quoted. If it does, the ship fee (less insurance & handling fee) will be refunded when label is printed. *Please note: Sale & Free Ship items are not eligible for returns or exchanges.
Due to high volume of sales, normal shipping time can be two weeks; business days are Monday-Friday. Shipping is via USPS Priority Mail US destinations and USPS Global Priority Internationally. You will receive an email confirmation when your package is shipped. If a package is returned to us because it is undeliverable, customer will be responsible for the charges incurred to re-ship the package.
DOMESTIC: Shipping is via USPS Priority Mail, arriving within 2-3 days anywhere in the US. If you need your order FAST, please email KRISTENA at time of purchase. Extra charges for expedited shipping will be billed via PayPal and must be paid before the order ships. (for in-stock colors only... please email for availability before placing your order.) All items are insured, and this fee is included in Ship Fee.
INTERNATIONAL SHIPPING
GLOBAL INTERNATIONAL SHIPPING:
SunHeart ships all over the world. We have satisfied customers from Australia to Iceland! It's simple & easy to purchase & pay securely online.
International shipping via USPS Global Priority, usually takes 6-10 days depending on location ( if there is a delay at customs - this is BEYOND our Control). Please use standard checkout and note that shipping fees are now calculated at domestic & international US rates; any extra charges will be billed via PayPal and must be paid before order ships. An estimate for shipping fees may be obtained before purchase via email. Custom forms will be filled out to full value.
** Buyer is responsible to pay any International customs duties (if any) of their prospective countries. There are No Returns because of duty fees. If buyer refuses to pay duties, and returns items purchased, buyer will incur a 60% charge as a return fee.
*USPS NOW OFFERS INTERNATIONAL PRIORITY SHIPPING MEDIUM FLAT RATE BOX Fits 1-6 Garments depending on size of each garment, and a LARGE FLAT RATE BOX.
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RETURNS-EXCHANGES 1-2-3 steps JUST GOT EASIER!
All returns/exchanges are handled via email returns-exchanges@sunheartclothing.com. Please do Not call the Order Desk for return issues- no messages will be taken. It is an Order Desk Only.
Clothing that has been discounted and Orders receiving our Free Ship Special are not eligible for returns or exchanges. If these items are returned for exchange you will be re-charged the "Free Ship" fee refunded to original order.
No returns or exchanges on one-of-a-kind or discounted or sale items, or color or size issues. If you are purchasing clothing online- you MUST know your measurements and check against listing. There is a link for sizing on every page- View How to Measure for Perfect fit link on every page. No returns on scarves, belts or jewelry products. No returns on exchanged item.
What can be returned for store credit: If the measurements on the garment received are significantly different from item listed, it can be returned for store credit. If item has a flaw, it can be returned for store credit.
Please note - there are no returns for Custom Special Orders on Dairi Moroccan Cotton. So please take the time to know your measurements & compare with listing. If your on the outside edge of size, please order the plus size that is available or choose another style that fits comfortably.
Note: when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. * See full return conditions below.
All Returns/exchanges are handled via email: Returns-Exchanges@SunHeartClothing.com
Email for RETURN AUTHORIZATION NUMBER (RA#) within 3 days of receipt of merchandise or return is void.
1. Receive RA# and Merchandise Credit Amount.
2. Purchase online www.sunheartclothing.com in-stock Sales & Sets Pages to full amount (or more) of Merchandise Credit.3. When return items are received & processed you will receive a refund on return item/s .
All Returns may be used for exchange on in-stock items only. Buyer Pays for return shipping & insurance. All exchanges are final. Items must be returned within 7 business days from date of sale, or 3 days from receipt of goods, or return is considered null & void.Please allow 3-4 weeks from the time you ship your return for us to process your return and issue a refund. We cannot refund shipping & handling charges or return postage. All returns/exchanges must have an RETURN AUTHORIZATION NUMBER issued. All RA#'s are given from SunHeart via email;
returns-exchanges@sunheartclothing.com. Any returns without an RA# will be refused.EXCHANGES
1. Contact us via email; returns-exchanges@sunheartclothing.com to receive your Return Authorization Number (RA#) and to select the item(s) you would like in exchange online.Be sure to include the following with your email
• Your full name
• The Date of purchase & PayPal Transaction ID order number
• The item description(s) and reasons why you wish to return for exchange
• The item number(s) and description(s) of what you would like in exchange.
2. When issued a RA#
- please buy items you want for exchange off www.sunheartclothing.com site for the full amount of merchandise credit- or above. Select from in-stock items- Sales & Sets pages 1-7 ONLY. Purchase the items you want for exchange and they will be shipped within 5-10 business days. ( DAIRI Moroccan site is special order only and does Not qualify for exchanges)
3.
When we receive the returned item(s), we'll issue you a refund for original item/purchase price less ship/insurance.
RETURN/EXCHANGE POLICY
• All Discounted & Clearance items purchased on SunHeartClothing.com are final sales and may not be returned or exchanged.
• Merchandise may not be returned if worn or washed, smells of smoke-perfume, animal hair.
• Returns/exchanges must be initiated via email within 3 days receipt of goods.
• Allow 2-4 weeks for processing returns/exchanges.
• SunHeart Clothing is not responsible for returned items that are lost or damaged in transit.
• All returns/exchanges must have an RA# issued. Any returns without an RA# will be refused.
All returned items must be in their original condition, folded neatly with all hang tags, ribbon and labels attached. You may be charged a pressing fee if the item returned is wrinkled beyond normal packing and shipping standards in addition to the restocking fee. The returned garment(s) must be unworn - free of perfume, pet hair, smoke, make-up, etc. You may be charged a $25-$40 (single item) dry-cleaning fee and 25% restock fee which will be subtracted from your credit. Any items returned in any condition other than their original sent condition will not be eligible for return, credit, or exchange and will be returned to you.
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WHOLESALE INQUIRIES: SunHeart Goddess Clothing is currently an online store is retail only. The good news is we are going into production of our private label again, and the hundreds of stores who wish to purchase SunHeart private label wholesale will be notified.
Your garments are meant to last for years and years, please take your time, know your measurements and purchase what you Love!
Thanks Goddess Gals! Blessings to us all...and Good Medicine Dreams Kristena
KRISTENA WEST (OWNER & DESIGNER)
SUNHEART CLOTHING
PO BOX 2276
SANTA BARBARA, CALIFORNIA
93120
EMAIL: KRISTENA@SUNHEARTCLOTHING.COM
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