• go SunHeart  • go Moroccan • go Indian • go Cotton • go Sales & Sets

SHOPPING, ORDERING, SHIPPING & STORE POLICIES

IN-STOCK AVAILABILITY & SPECIAL ORDERS FOR COTTON COLLECTION
Most items are in-stock but are selling constantly. In case an item is out of stock reorder is 6 weeks. These are made to order clothing. If you don't want to wait we can switch to another color.

IN-STOCK AVAILABILITY & SPECIAL ORDERS FOR TIENDA HO MOROCCAN COTTON  most everything is in-stock, but occasionally a color may be out-of-stock in that case we can switch to another color.

Laise Adzler MOROCCAN COLLECTION
I have lots of Moroccan in stock, but I am selling all the time, so other than owning a warehouse (and that is around the corner) it's impossible to have all items in every color. (150+ styles x 50 colors each is over 7,500 items) So if its not in stock, estimated waiting time could be as soon as one week or as long as 8 weeks. IF YOU NEED SOMETHING RIGHT AWAY & YOU JUST GOTTA HAVE IT NOW!- PLEASE EMAIL KRISTENA FOR ITEM & COLOR AVAILABILITY BEFORE PURCHASING. MOST TIMES THERE IS ANOTHER COLOR (OR STYLE) AVAILABLE WHICH YOU WILL BE JUST AS HAPPY WITH.

* Business hours are Monday-Friday 10am-5pm PST. All emails will be answered by Tuesday.

Each Moroccan Cotton Susti piece is hand-woven and dyed and has over 50 colors - solids, crystal dye and prints - so the dye lots are staggered over 8 weeks. Anything not in stock at the time of purchase is considered to be "special order". No one offers hand-woven garments dyed to your specifications, this is couture service, is worth the wait.

Once your order is received, we will email you about current availability and estimated waiting time. If there is a wait for your garment, you have these options:

• choose from colors that are in-stock in same style - Quicker Ship!
• choose another style currently available in-stock in your color choice - Quicker Ship!
• choose something else you love that's in-stock - Quicker Ship!

I HAVE GALS WHO ORDER ALL THE TIME & (FOR INSTANCE) SOMETIMES THEIR 3RD ORDER MAY COME IN BEFORE THE 1ST ORDER - IT DEPENDS ON WHICH COLOR LOT IS DYING FIRST. JUST A LITTLE PATIENCE AND ALL WILL BE WELL.

• HOW TO MEASURE FOR PERFECT FIT! CLICK FOR SIZING & MEASURING CHART

PAYMENT INFORMATION

Payment Types Accepted: Secure Shopping with Visa, Mastercard or your PayPal account. SunHeart offers orders over phone or our secure Paypal account. Paypal offers the use of your personal Visa and Mastercard or if you have a PayPal account you can use that too! PayPal is a SECURE site - feel comfortable about shopping with SUNHEART CLOTHING Gals!

PLEASE EMAIL KRISTENA if you wish to use; Money Order, Cashier's Check. You may also pay from your Personal Checking account electronically through PayPal, called an"e-check," but be aware that e-checks take approx. four business days to clear and we order or ship after the funds have cleared. Payment is required within one week when mailing a money order or cashier's check.

SHIPPING & DELIVERY INFORMATION

FREE SHIPPING: SUNHEART OFFERS PROMOTIONS OF FREE SHIP (LESS INSURANCE) FOR PURCHASES OVER A CERTAIN AMOUNT - SEE FRONT PAGE FOR DOLLAR AMOUNT. FREE SHIP IS FOR IN-STOCK ITEMS ONLY. AN INVOICE MAY HAVE A FEW IN-STOCK ITEMS, BUT MAY ALSO HAVE AN ITEM OR COLOR THAT HAS TO BE SPECIAL ORDERED. IN THAT CASE- THE IN-STOCK ITEMS NEED TO MEET THE FREE SHIP AMOUNT QUOTED FOR THAT MONTH. IF SO, SHIPPING WILL BE REFUNDED WHEN LABEL IS PRINTED!

(Normal shipping is within 5-10 business days Mon-Fri after date of purchase). Shipping is via USPS Priority Mail US destinations and USPS Global Priority Internationally. You will receive an email confirmation when your package is shipped. We are not responsible for postal shipping delays or acts of random chaos. If a package is returned to us because it is undeliverable, you will be responsible for the charges incurred to re-ship the package.

DOMESTIC:
Shipping is via USPS Priority Mail, arriving within 2-3 days anywhere in the US. If you need your order FAST, please email KRISTENA at time of purchase. Extra charges for expedited shipping will be billed via PayPal and must be paid before the order ships. (for in-stock colors only... please email for availability before placing your order.) ALL ITEMS ARE INSURED INCLUDED IN SHIPPING FEE.

GLOBAL INTERNATIONAL SHIPPING:
SunHeart ships all over the world. We have satisfied customers from Australia to Iceland! It's simple & easy to purchase & pay securely online.

International shipping via USPS Global Priority, usually takes 6-10 days depending on location
( if there is a delay at customs - this is BEYOND our Control). Please use standard checkout and note that shipping fees are now calculated at domestic & international US rates; any extra charges will be billed via PayPal and must be paid before order ships. An estimate for shipping fees may be obtained before purchase via email. ALL custom forms will be filled out to full value.

***USPS NOW OFFERS INTERNATIONAL PRIORITY SHIPPING FLAT RATE BOX
12" X 15" X 3" Fits 1-6 Garments depending on size of each garment.

RETURN/STORE CREDIT/ EXCHANGE POLICY- NO RETURNS ON SALE ITEMS!

If you wish to return an item, please email KRISTENA to receive a RETURN AUTHORIZATION NUMBER before shipping the item back, this avoids unnecessary fees and postage. Unauthorized returns will be refused.

Let's talk about returns. I get very few returns a year. That's because of the in-depth listing measurements, the how to measure for perfect fit Size link in every listing, and email or phone consulations on fit for your figure. If your purchasing clothing on-line you must to know your measurements and check against listing.

Returns may be used for exchange on in-stock items only. Rarely is cash-back give on return. If a return is refunded for cash-back (on an in-stock item) may be subject to a 15-20% restocking fee based at our discretion. Special orders may be returned for store credit but no cash refunds.

In-stock purchases may be returned under "some circumstances" at our discretion (Buyer Pays for return shipping & insurance) for exchange or store credit on in-stock items only. (All exchanges are FINAL) Items must be returned within 5 business days from date of sale, 3 days from receipt of goods, or return is considered null & void..

No returns or exchanges on one-of-a-kind or discounted or sale items. No returns on scarves, belts or jewelry products. No returns on exchanged items.

Items Returned: MUST be returned 3 business days receipt of goods with Authorization Number on package; in perfect condition with tags on, NOT smelling of perfume, cats etc. Items that have had their tags removed, have been worn, damaged, and/or laundered are not eligible for return, exchange or store credit and will not be accepted. The item must be in the condition you received it and must have all tags attached.

SUNHEART CLOTHING Goddess Garments are meant to last for years and years, please take your time and purchase what you Love!

Thanks Goddess Gals! Blessings to us all...and Good Medicine Dreams Kristena

KRISTENA WEST (OWNER & DESIGNER)
SUNHEART CLOTHING
PO BOX 2276
SANTA BARBARA, CALIFORNIA 93120

EMAIL: KRISTENA@SUNHEARTCLOTHING.COM

Phone ORders TOLL-FREE
1-800-277-6142
10am-5pm PST Mon-Fri
that's California time Goddess Gals

• go SunHeart • go Moroccan • go Indian • go Cotton • go Sales & Sets

•store policy •size chart •make contact •WHOLESALE